FAQs

Questions?  See below for our most frequently asked ones

General

 

Q: What are your opening hours?

A: Each of our five depots will have their opening hours on their section.

 

Q: How can I contact you outside of office hours?

A: When we are closed you use our contact us form for any enquiries you may have.

 

Q: Do you offer extended hours during busy harvest seasons?

A: We do offer extended hours during critical harvest seasons, but as we cover many different types of harvest at different times of the year, it is best to check with us when these hours are. Each of our five depots will have the extended harvest support hours on their section.

 

Q: Where do I send my payment to?

A: All payments should be sent to our Sutterton depot as this is our head office. The address is The Burdens Group Limited, Spalding Road, Sutterton, Lincolnshire, PE20 2ET.

 

Q: Where is your registered office?

A: Our registered office address is The Burdens Group Limited, Spalding Road, Sutterton, Lincolnshire, PE20 2ET and our company registration number is 01661040.

 

Q: I have received excellent service from you, who should I contact to let you know?

A: We want you to receive our very best service from all members of staff from all of our depots, but if you believe a particular member of staff has excelled and would like to let us know, please contact our head office at Sutterton.

 

Q: If I have a complaint about the service provided to me, what should I do?

A: We always aim to give you a first class service at all times, but if you feel that our high standards of customer service have not been met, then we encourage you to contact us first so that we can deal with any problems quickly and efficiently.

Hire

 

Q: Can I contact someone about hire options?

A: Yes, please contact our Hire department.

 

Q: What equipment can I hire from you?

A: We provide a wide range of equipment hire including tractors, trailers, telehandlers, groundcare equipment to include ride on mowers, flail mowers, rotavators, aerators, fertiliser spreaders, compact tractors (with/without loaders), wood chippers, chainsaws and many other products suitable for golf courses, sports turf, councils, schools, hotel grounds, caravan parks, arborists and farm parks.

 

Q: How long can I hire equipment for?

A: You can hire from as little as one day, one week, one month, a season, a year or as long as is needed.

 

Q: Do you offer collection and delivery of hire equipment?

A: Yes we do. We will discuss this with you during our initial chat if this service is needed.

 

Q: Can I collect my hire equipment from you?

A: Yes you can if this is more convenient for you.

 

Q: Do you offer any service or maintenance plans for hire equipment?

A: If you are planning on hiring any equipment for a certain length of time that will require servicing and repairs, you can take out a service plan that will give you complete piece of mind that all routine servicing and any repairs needed are carried out in accordance with manufacturers recommended intervals and guidelines.

Machinery Finance

 

Q: Can I contact someone about finance options?

A: Yes, please contact our Finance department.

 

Q: Do you offer machinery finance?

A: Yes we can offer a variety of finance options through our carefully selected finance companies.

 

Q: What types of finance are available to me?

A: We can offer hire purchase, finance lease, contract hire or an unsecured loan.

 

Q: Do you offer 0% finance?

A: 0% finance is usually only offered when there is an offer on from one of the finance companies. We do not offer this ourselves.

Payment of Goods

 

Q: How can I pay for my parts or service bill?

A: You can pay by electronic payment, credit or debit card and cash.

 

Q: How can I pay for my machine?

A: You can pay by electronic payment, credit or debit card and cash unless the machine has been financed.

 

Q: Can I open a credit account?

A: Yes you can. We offer a strict 30-day credit account for parts and service bills only, not for machinery and is subject to a credit check. We will determine the credit limit after the check has been carried out. Contact our accounts department for more details.

 

Q: I am struggling to pay my account on time, can you help?

A: We understand that the nature of the industry can sometimes mean that you may not be able to pay your bill on time. If this should occur, please get in touch with our accounts department as soon as possible, so that we can look at a solution. Failure to notify us could result in your account being placed on hold, and/or possible litigation to retrieve the money owed.

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